mahrdad jacob s

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Verified Reviewer
| map-marker Bayside, New York

Account issue

hello i can you please help me i can't login to my account i tried calling the customer support but it did not work please help me my email address is nycshoupusa38@***.com
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Preferred solution: i can't login to my account

Samella Bwp

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Verified Reviewer
| map-marker Jamaica Plain, Massachusetts

I CANT LOG INTO MY ACCOUNT

I'M HAVING TROUBLE TO LOGIN INTO MY ACCOUNT MY RETAIL NUMBER IS 526**** PLEASE HELP ME SOLVE THIS PROBLEM
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George K Wbb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Big rip off ! Stay away

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I asked to close my account and they still charged me $2699. I ate my losses and moved on . After two years they charged me again automatically $2699 on my credit card without notifying me. I am really angry. I tried many ways to contact them but they never responding back to my messages. I need my money back
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Loss:
$5398
Cons:
  • Scam

Preferred solution: Full refund

rita Jgi

Scammers

I cancelled my free trial membership and an agent called me to propose a yearly membership for a promotional rate. I have been charged 500 usd and this company is not saying anything about my refund. I cancelled because their prices are higher than retail prices out there and there are little or no products in their website
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Loss:
$500
Reason of review:
Problems with payment

Preferred solution: Full refund

amy Inw
map-marker Piqua, Ohio

Any customer service there before i join?

I have called multiple times and keep getting a message to leave my name and number...no one calls back...I have tried email and it says your email server was down...now im not sure I should join or not...937-287-****
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Reason of review:
Poor customer service

Preferred solution: CALL ME! I Have QUestions!!

Anonymous
map-marker Mexico City, Ciudad De México

Bait and Switch Offer

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DOBA offers a free trial , but during this free trial they call and try to sell you a pre-paid 3-month program, 6 month program, or pre-paid one year program. They do not want you to pay one-month at a time whether it be the $29.00 (one month basic subscription) or the $69.00(one month advanced subscription).

If you say no they claim management only offers several months pre paid plans only. I was placed on hold six minutes while the rep consulted with her manager when I refused to pre pay several months in advance. I still said no and told them to cancel the trial immediately. I used this company several years ago without this issue.

Evidently, they are desperate to generate numbers at this time. I will never use them again deception is not a good practice in business.

If their advertising stated this as the offer it would be different, but it does not when I indicated this to the agent they tried to convince that it did. It does not.

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Cons:
  • Subscription practices
Nazli A Oqd
map-marker Lehi, Utah

No service no refund

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They cahaged 69 usd but i could not use even one minute it was not allowed to use and they did not refund.They are really not deserved that position.
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Abdurahman Yvc
map-marker Tacoma, Washington

No answer

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Trying to reset password. And get I to doba account. Usename password is t working
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Vonita Vzq
map-marker Greensboro, North Carolina

Refund

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I was told that mt membership wasnt cancelled like it was suppose to be. Lady said she wasnt able to issue a refund only her manger was an informed me that the manger wasnt in the office.
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Reason of review:
Problems with payment
Abdurahman Yvc
map-marker Tacoma, Washington

Not sure why I'm being billed for tjis

Well apparently I have been billed three times. For services I don't use. I have changed my card to my bank and still have u billingy account. I have reported to fraud department about this. Please resolve this. Thank u
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Marycatherine Ssy

Horrible website horrible constomer service

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I have been spending money with you guys and have not been able to get any help! You have several different kinds of help and I can't even get anyone to answer back, I finally call and I get hung up on twice and I wasn't even being rude! Your knowledge page doesn't even help me where I need help!! I want my back ASAP!!!
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Reason of review:
Poor customer service
Vasti Cqi
map-marker Eugene, Oregon

Stay Away From Doba!

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Doba is unresponsive totally to any kind of support. Their phone numbers are unreachable and they go to great links to hide their contact location or phone. An email to support...blah blah...get nothing! I have thousands of dollars in inventory that could cost my a huge amount of money. Doba just sits back in silence.... When I did have a tech problem, the support gave me completely wrong information twice, which cost me more than a week of lost time! If you try to use the upload feature all kinds of problems transfer with the csv....and...there is no one on staff to actually help... This is a terrible situation for a small business owner. I would recommend steering clear of Doba. They sound good at the outset, but they have really mess my business up just through their ongoing silence and obviously dysfunctional platform. No company has support strictly by email....don't you guys have a phone?
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Reason of review:
Poor customer service

Preferred solution: Talk to me!.... Help me get my account set up and functioning! Right now, you're taking my money and won't get your own system to function!

1 comment
Guest

Doba charged my card without my authorization and now I’m having to get lawyer cuz the police is seeing it as fraud. I never got a bill and I never even got a call from Doba they just charged away and messing up my credit cuz my card did not have that amount to cover

Gianpaolo Ppq
map-marker Saint Louis, Missouri

Price gouging/technical batch transfers

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Yes, please have a support member give me a call. I have batched/exported over 192 items and my photos are not transferring. I have to download each product photo and add it to my site. There has to be a better way. my site requires CSV and so I download the first option (because idk which one to choose) and then I spoke to tech support at my tech support she suggested I use the first option. Also, when I exported my files, the wholesale price transferred over to my website. UGH So I go back into DOBA, look at the wholesale price, $13.50 (for example), that’s what got transferred over; however, it does not count drop ship fee of $4.00, pre order fee of 0.99 and estimated shipping cost. Drop Ship Fee: $4.00 Per Order Fee: $0.99 You Pay: $18.24 +shipping Estimated Shipping Cost: $10.34 so I’m paying 18.24 plus 10.00 and that’s 28.24 and suggested MSRP is $25.99??? Please explain how that works? I have to change my prices to at least 36.00 to make a profit. Kathy Rose
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Reason of review:
Pricing issue
Anonymous
map-marker Bellevue, Washington

Doba Selling Review from Bellevue, Washington

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I filled out their web inquiry form and received a call back I dis closed my idea to them and I was promised further inquiry. The next day 10 minutes before the time I was to get my call back with manufacturer contacts I got an email instead for a call back later that day NO CALL like a good business woman I persist I called them 3x on the main line 2x hang ups and one guy said he was @ lunch at 3 pm keep reading some people have LOST MONEY these are a bunch of kids sitting around a kitchen table If you want real help with sourcing try Kinnek.com you'll get quotes contacts and links to supplier web sites that day they truly honnor their business model & it's 100% free with unlimited access you'll thank me.

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Reason of review:
Poor customer service
1 comment
Guest

Same *** here bunch of kids laughing in background when calling them.

Anonymous

Doba Customer Service

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On numerous occasions I have contacted Doba regarding isues that I have encountered, and they have all been ignored with no response or followup. My complaints are summarized below: Poor customer service, no followup Express delivery unavailable as needed by customers Products continuously unavailable or discontinued Products offered by Doba are not competitive price wise Poor product image quality No monthly invoices provided for ACH debits Doba vendors constantly dropping off Customer service is non existant with Doba. They will call you continuously to obtain your business. Once you enter into contract, customer service ends. I pray that all who are considering Doba as a service provider to compare other providers on the basis of customer service and not merely on their catch line " We have more than 3,000, 0000 products available"
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Loss:
$3000
Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

*****As the originator of the post below, I was able to resolve the issues with DOBA Management. This dispute is now closed.*****

On numerous occasions I have contacted Doba regarding isues that I have encountered, and they have all been ignored with no response or followup.

My complaints are summarized below:

Poor customer service, no followup

Express delivery unavailable as needed by customers Products continuously unavailable or discontinued Products offered by Doba are not competitive price wise Poor product image quality No monthly invoices provided for ACH debits Doba vendors constantly dropping off Customer service is non existant with Doba.

They will call you continuously to obtain your business.

Once you enter into contract, customer service ends. I pray that all who are considering Doba as a service provider to compare other providers on the basis of customer service and not merely on their catch line " We have more than 3,000, 0000 products available"