First, I would like to say how hard it is to write something like this because you can't always tell the whole story so there are a lot of other problems with this company that I have experienced. Please take everything into account before purchasing their services.So I purchased Doba's drop shipping service a couple of weeks ago and everything about it was disappointing. First of all, I did look around for reviews but didn't really find much which made me a little weary at first but I still decided to try it out. After I had the free trial and I knew that I could export the products into a file specifically made for my shopping cart (Go Daddy Quick Shopping Cart) I decided to purchase so I could sell their products on my company's website. As many of you know, times are very hard and the reason for doing this was because they offered a lot of popular products that are hard to get without buying an excessive amount of bulk. After agreeing to the terms of paying $59.95, I went into the product export to get started as fast as I could so I could start making money. But wait, here pops up a window saying that product export wasn't included in the $59.95 price! So now, I have to upgrade to the $69.95 plan. No problem ... not too big of a difference and I'll probably be able to get enough profit to make it worth while. So I clicked on the box to upgrade. It said since I already payed the $59.95 that I would only be charged $5.00 to upgrade to the $69.95 package, which kind of fooled me at first because I was wondering how $59.95 + $5.00 = $69.95? Anyways ... I continued.1 day later I looked at my bank statement because I was planning on ordering stock that day for the orders my website had and I saw two charges from Doba! One for $59.95 and one for $69.95. This screwed up my whole bank account and I wasn't able to order stock for the orders I had pending on my website. (Please keep in mind this stock is totally unrelated to Doba). So I called, which by the way they don't have a number on their website so their phone number was hard to find. I was told no problem it was a glitch in the system and that the $59.95 charge would be removed. After the phone call ended, I decided to get on the Doba website and finally start my first export.The product export was not available during the free trial in the format for GoDaddy so I wasn't really able to see what would happen when I tried it because it wasn't formatted the correct way. Well, when I did the first export, I clicked on the DVD's, Movie's & Games category. Then I clicked the button that said "select all" and then I clicked select every page. When I clicked the proper export for Godaddy, it told me that I could only export 9999 products at a time, which was no big deal because I was just testing it out anyways. So I clicked continue.When the file was fully saved to my computer I went into the GoDaddy Quick Shopping Cart and clicked on import. When I imported the file it very quickly said upload successful. This seemed odd that a file with 9,999 products was uploading so quickly but I disregarded that and went to my store preview. In the store preview it showed 2 products! These products had no pictures either and a very short description that didn't tell much about the products at all. Now I was upset. I'm paying $70 a month for this service and it's not even working correctly. So I called Doba again to cancel. Keep in mind, this was one day after I approved the charge. When you call Doba, there is a phone system. This system will tell you whether or not they are open. It will say "Thank you for calling Doba. Your call may be recorded for quality & training purposes. We ask that you have your retailer ID ready ...." and it will continue. If they are closed, it will say "Thank You for calling Doba, we are currently closed..." and then it will continue on to say their business hours.When calling Doba to cancel (1 day after signing up), their phone system thanked me for calling and I realized they were open. After it said everything it needed to, I was told to please hold. I sat on that phone for over 10 minutes waiting for an answer! Now realizing how frustrated I am right now by how hard I'm hitting the keys on my keyboard, I should've not even waited that long. Finally, I was forwarded to their general mailbox where I shared my frustration with their services. I stated that I was unhappy that they didn't answer the phone during their business hours and that their service was not working correctly. I told them my retailer ID and that I wanted to cancel my account and get a refund for the service that I could not use. I left my name and number and told them to call me back if they had any questions.Later on that night, I figured that a message might not work to cancel the account so I decided to call back the next day. The next day I called and called and called, but still the phone just rang with no answer. Still, the phone system says they're open and it WAS a weekday. After calling back several times day after day without an answer, I finally figured that they probable got the message and just cancelled the account out.So ... I looked at my bank statement yesterday after having to place another order for stock and what happens? I can't do it again because Doba decided to pull out another $70 two weeks too early! I signed up for their service on March 15 and then they charged me then and then again on the 1st. I decided to give 'em another call. The fun was about to begin. This time, somebody picked up. The same person I talked to twice already when I had to call Doba (once for technical issues and once for the double charge). I began to suspect that this business was a one-man show. I explained to the "representative" that I called and cancelled the service way back in March and that I never received a refund and that I was charged again! He told me that he remembered talking to me and he looked up my account by my phone number. He said that the second charge of $70 on April 1 could be removed as a courtesy but they would have to keep the other $70 on March 15. This really got me angry. I asked him if he was having a hard time with money and that he counted on somebody to help him out by ordering a service to make things easier and they didn't do anything but take more money away from you how would that make you feel? He didn't have an answer. All he said was that I agreed to the terms that were set forth about Doba when I signed up.Well .... let's talk terms and conditionsRIGHT ON DOBA'S WEBSITE: We are so confident with our service that we offer a 100% money back guarantee if you are unable to recoup on your initial purchase in product sales by the end of your membership.Does that sound like a money back guarantee to me? Sure does. So this guy is telling me that the reason that the product files are not working is because it's on Go Daddy's end. He's still trying to defend his company after all of this. He said that Go Daddy doesn't allow images to be linked to the product imports/exports. That's when I said, "Ok, even then it doesn't explain why 9,999 products turned into 2." He still didn't have anything to say about that either. He said it's on their part not theirs. He was raising his voice over mine so much that I couldn't even explain myself to him.I am seeking my money back for their *** service that they supposedly have a 100% money back guarantee on. Again, I would like to thank you for taking time out of your day to read this. I hope this helps you. There is a lot in here that I wasn't able to add because it is a long and dreadful story, even worse than I made it sound here. I want you to save your money for something worthwhile. This is not a good investment if it isn't going to help you in the long run. I lost money and that's the exact opposite of what their service was supposed to do. It is really hard to write something like this and it takes a lot of time out of somebody's day so I would like all of you to take into account that just because there's only one bad review from me may only be because nobody else had the time or effort to sit down and write one. Good luck to anyone who decides to go with Doba. I wish you the best but all I know is that I'm glad I didn't lose more money. Just think, I almost signed up for their annual membership.
Its never too late to get your money back:
If your reading this or if you feel that you have been scammed by this Business do the following: First thing Tommorrow
1-Put a letter in writing and send it to their corporate office in Utah, address it to the President of the company. Send this letter certified mail so someone will have to sign for it and you will have proof it was delivered to them.
In the letter you are to request a full refund of your money. State that you have not made a single sale. That you have followed their money back guidelines. Give them a few days to respond.
2-If after 7 days you dont hear back from Doba and Im guessing you wont. Thats ok, Its their loss you gave them a chance to solve the problem. They failed! Now its time to bring in the big dogs!
You want to go online and file complaints with the following 3 offices: Better Business Bureau of Utah, the State Attorney Generals office of Utah and the Federal Trade Commission. After that grab a drink and some popcorn and wait for the phone to ring. I guarantee you you will not only receive a call with an apology from the Presidents office. You will also be told that the refund is on the way to you.
3- Cash your check, Deposit your money, and go out and buy yourself a nice meal for all your hard (wink wink) work.
4 Make a promise to yourself to never do business with companies like Doba again. fyi- I have never had any scenario in dealing with any business no matter how shady they were, where these 3 organizations werent able to help me. In fact, it was only after I complained to the agencies listed above and they got involved the companies always seemed to magically want to do everything possible to satisfy me to get me to go away.
Try it! Works every time lol
Let me get this straight you get a lifetime membership that normally cost $5400? You are an *** for not knowing how to run a business online in the 1st place. Before you slander an individual maybe you should learn how to think critically!